Terms of Service

These terms apply to your use of helpnyx.co.in and IPAM Enterprise, provided by Helpnyx Solutions LLP ("Helpnyx", "we").

Accounts

There is no public sign-up. We set up each company after reviewing its request. Your Company Admin controls your team's access. You are responsible for your users' actions and for keeping sign-in details safe.

Trial, pricing and payment

• New companies receive a 7-day free trial unless we agree otherwise in writing.
• IPAM Enterprise costs ₹2,400 plus applicable GST per /24 per year, unless we agree a different price with you in writing.
• Your /24s are invoiced when the trial ends. Each /24 renews yearly on its own anniversary.
• Adding a /24 raises an invoice for one year from that day. Removing a /24 stops it renewing, and time already paid for is not refunded.
• If an invoice remains unpaid 3 days after its due date, your account may become read-only until it is paid.

Acceptable use

You must have the right to manage the address space and add the records you put in the portal. You must not misuse the service, try to reach other companies' data, or interfere with its security or operation.

Your data

Your records remain yours. You allow us to host and process them to provide and support the service. Our Privacy Policy explains how we handle personal data.

Service and changes

We work to keep the service reliable, but we do not promise it will be uninterrupted or error-free. We may improve or change features, and we will communicate significant changes where appropriate.

Your network decisions

The portal keeps records and does not configure your network. You remain responsible for your network decisions and for checking records before acting on them.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for a claim is limited to the amount you paid us for the service in the 12 months before the claim.

Suspension and closure

We may suspend access for non-payment, misuse or security reasons. You can ask us to close your account by contacting us.

Governing law

These terms are governed by the laws of India.

Contact

Email [email protected] or call +91 81033 46522.