Legal
Privacy Policy
Last updated 10 November 2026.
This policy explains how Helpnyx Solutions LLP ("Helpnyx", "we") handles personal data on helpnyx.co.in and on the IPAM Enterprise portal at portal.helpnyx.co.in.
Information we collect
- When you contact us: your name, company, email address, phone number and whatever you include in your message.
- Portal accounts: name, email address, role and sign-in security details for each user.
- Company details: company name, billing and support email, phone number, GSTIN, any documents you send for corrections, and invoice records.
- Records you add to the portal: customers, contact details, circuits, devices, sites and IP assignments.
- Security and activity records: sign-in attempts, sessions, IP addresses, device details and the audit log of changes.
The website
This website does not use advertising or analytics cookies and has no contact form at present. Our hosting and security providers process technical data, such as IP addresses, to deliver and protect the site.
Free tools
The free tools at helpnyx.co.in/tools/ run in your web browser. The calculators, planners and spreadsheet checker work only on your own device, and spreadsheets you open are never uploaded. The lookup tools (DNS lookup, reverse DNS lookup, FCrDNS check and IP lookup) send the name or address you enter, directly from your browser, to the public services that answer the question: Cloudflare’s public DNS service (1.1.1.1), the regional internet registries’ RDAP service (through rdap.org) and Team Cymru. Those services handle the request under their own privacy policies. Ping and traceroute run on Globalping (globalping.io), a public measurement network: your browser sends the host you enter to Globalping, which handles it under its own privacy policy. What is my IP reads your IP address from your connection to our site to show it to you, and we keep no record of it. Approximate locations in the IP lookup come from the MaxMind GeoLite2 database held on our server. Apart from that, Helpnyx does not receive or store what you enter into any tool.
How we use information
- To respond to enquiries and provide support.
- To set up and run portal accounts and keep them secure.
- To issue invoices, take payments and meet legal and tax obligations.
- To send service messages, such as password resets, alerts, invoices and reminders.
Who we share it with
We do not sell personal data. We share it only as needed with providers that help us run the service, including hosting, content delivery and security (such as Cloudflare), email delivery and payment processing (Razorpay), and where the law requires it.
Records you add about others
If you add information about your own customers or staff to the portal, you are responsible for having the right to do so. We process those records only to provide the service to you.
How long we keep it
We keep information for as long as needed to provide the service and to meet legal, tax, audit and security requirements. Audit records are designed to be kept and not edited.
Your choices
You can ask us to access or correct your personal data, or ask us to delete it where we are not required to keep it. If your account belongs to a company, we may need to work with that company's admin.
Security
We use measures such as encrypted connections, role-based access, two-factor sign-in and daily backups. No system is completely secure, so please keep your sign-in details safe and tell us if you suspect a problem.
Changes
We may update this policy and will change the date above when we do.
Contact
For privacy questions or complaints, email [email protected] or call +91 81033 46522.