Roles and permissions
Who does what in IPAM Enterprise: your company, your admins, your engineers, your read-only users and the Helpnyx team.
Your team
One company can have as many people in each role as it needs.
Runs your company's account, usually a network head or operations lead.
Your network, provisioning and NOC engineers.
Useful for support, audit, finance or management.
Compare
| Task | Company Admin | User | Viewer |
|---|---|---|---|
| See pools and addresses | All pools | Pools they are given | Pools they are given |
| Search for an address | Yes | In their pools | In their pools |
| Find and assign blocks | All pools | Pools they are given | No |
| Route a block to a device | Yes | Pools they are given | No |
| Release a block | Directly | Files a request | No |
| Approve or reject releases | Yes | No | No |
| Add, edit or delete pools | Yes | No | No |
| Add customers, circuits and devices | Yes | Yes | No |
| Bulk import and export | Yes | Yes | No |
| View the audit log | Yes | Yes | Yes |
| Open support tickets | Yes | Yes | Yes |
| Manage team, settings and billing | Yes | No | No |
Access per pool
Each User and Viewer sees only the pools your Company Admin gives them. This suits teams split by region, or a contractor who works on one POP. Company Admins see every pool in the company.
Beyond your team
Your company has its own separate space for its pools, records, team and invoices. Other companies using the platform cannot see them.
They do not sign in. They are records your team keeps in the portal, linked to circuits and addresses.
In the portal this role is called Lord. It sets up approved companies and manages the platform, billing and support. Support sessions into a company are time-limited and recorded.
Tell us how your team is organised, and we can talk through the setup.
