FAQ
Common questions about IPAM Enterprise
Clear answers about the product, getting started, daily use, access and billing.
About the product
What is IPAM Enterprise?
A web portal for managing IPv4 address space. It keeps your pools, blocks and assignments in one place, linked to the customers, circuits and devices using them.
Who is it for?
ISPs, broadband operators and other network operators that hold IPv4 address space and assign it to customers, circuits and devices.
Do we need to install anything?
No. It runs in your web browser, and we host it for you.
Does it support IPv6?
Not today. IPAM Enterprise manages IPv4 address space. If you need IPv6, tell us about your requirement.
Does it connect to our routers or BNGs?
No. Devices are records only. The portal never logs in to your equipment or changes its configuration.
Does it tell us if an address is really in use on the network?
No. It records what each address is for. It is not a monitoring or discovery tool.
Getting started
Can anyone sign up online?
No. There is no public sign-up. Contact us with your company name, admin name, email and phone number. Our team sets up your company and sends your admin a temporary password.
When does the trial begin?
Your 7-day free trial begins when we set up your company.
Can we bring our existing records?
Yes. Download the Excel templates, fill in your pools and assignments, and upload them. The portal checks the file for conflicts, and nothing is saved until you confirm.
We hold a /22. How do we add it?
Each pool is one /24, so a /22 is added as four /24 pools.
Daily use
How do you stop two people assigning the same block?
The portal checks for overlapping blocks inside a lock before it saves an assignment, so two people assigning at the same moment cannot both take the same block.
How does the portal choose which block to suggest?
It lists free blocks of the size you ask for, with exact-fit gaps first. This helps keep larger free ranges whole.
What is a cooling-off period?
After a block is released, it rests for a set number of days before it is offered again. This helps avoid handing a recently used address to someone new. The default is 7 days, and your company can change it.
Can we track PPPoE static IPs?
Yes. Inside a routed block, you can record a /32 with a PPPoE username and subscriber name. You can also add them in bulk from Excel.
Can we set up temporary assignments?
Yes. You can add an expiry date to an assignment.
Can we warn people when a pool is filling up?
Yes. Set warning and critical levels for pool usage, and alerts are sent by email. The defaults are 80% and 90%.
Does it have an API?
Yes. Company Admins can create API keys to connect your own tools.
Team and access
How many people can use it?
There is no limit on users.
Can we limit what an engineer can see?
Yes. Users and Viewers see only the pools your Company Admin gives them.
Do our customers get a login?
No. Your customers are records in your portal. Only your own team signs in.
What if someone loses their phone with the authenticator app?
They can use a recovery code, or a Company Admin can reset their two-factor sign-in so they set it up again at next sign-in.
What happens when someone leaves?
A Company Admin can disable their access or remove them from the team. Their past actions stay in the audit log.
Pricing and billing
How much does it cost?
₹2,400 + 18% GST per /24 per year, with no charge per user. Large ISPs can contact us to discuss their requirement.
What happens after the trial?
Your /24s are invoiced for one year when the trial ends, and you can pay online from the portal.
What if an invoice is not paid?
Your account becomes read-only 3 days after the due date. Paying the invoice restores full access immediately. Your records stay in place.
How can we pay?
Online through Razorpay, using UPI, cards or net banking.
Do you provide GST invoices?
Yes. Invoices show CGST and SGST, or IGST, based on your GSTIN.
Didn't find your answer?
Ask us directly. We're happy to help.