Refund and Cancellation Policy

This policy explains how cancellation and refunds work for IPAM Enterprise, the IP address management portal provided by Helpnyx Solutions LLP ("Helpnyx", "we") at portal.helpnyx.co.in.

In short

• Every new company gets a 7-day free trial. You don’t pay anything during the trial.
• After that, each /24 is billed yearly, in advance: ₹2,400 + 18% GST per /24 per year.
• You can remove a /24 at any time, and it won’t be billed again. Fees already paid for time that has started are not refunded.
• Duplicate payments and payments taken in error are refunded in full.
• Approved refunds are paid back within 7 working days, to the original payment method.

Free trial

Your 7-day free trial begins when we set up your company. It gives you time to try the portal with your own address space before you pay anything. If you decide not to continue, tell us before the trial ends and you won’t be invoiced.

Yearly fees

When the trial ends, each /24 in your account is invoiced for one year. A /24 you add later is invoiced for one year from the day you add it. Invoices show GST as CGST and SGST, or IGST, based on your GSTIN, and can be paid online through Razorpay using UPI, cards or net banking.

Cancelling or removing a /24

A Company Admin can remove a /24 at any time. A removed /24 is not invoiced again. Because fees are charged yearly in advance, we don’t refund the unused part of a year that has already been paid for, whether you remove one /24 or stop using the service altogether.

Unpaid invoices

If an invoice is not paid, your account becomes read-only 3 days after the due date. Your records stay in place, and paying the invoice restores full access immediately.

Payments we refund in full

• A payment made twice for the same invoice.
• A payment taken for the wrong amount, or for a /24 that was not in your account.
• A payment taken by mistake, where we cannot apply it to an invoice of yours.

How to ask for a refund

Email [email protected] with your company name, the invoice number and the Razorpay payment ID (shown on your payment receipt). We check every request against our payment records and tell you the outcome.

How refunds are paid

Approved refunds are processed within 7 working days, back to the payment method you used, through Razorpay. Your bank or card issuer may take a few more working days to show the money in your account. We issue a GST credit note for every refund.

Changes

We may update this policy and will change the date above when we do. Payments already made are handled under the policy that applied when you paid.

Contact

For questions about billing or refunds, email [email protected] or call +91 81033 46522.